You are viewing posts tagged with: customer service


Ways Competition Makes Your Business Stronger

Ways Competition Makes Your Business Stronger

Ways Competition Makes Your Business Stronger Do you believe that competition does more good than harm in today’s business context? It may sound contradictive, but apparently, yes. In fact, many of those start-ups who have managed to survive competitive pressures decades ago turned out to be the most successful businesses nowadays. From Apple, Google, and […]


Make It Easy For Customers To Do Business With You

Make It Easy For Customers To Do Business With You

Make It Easy For Customers To Do Business With You If you make something easy to do, people are more likely to do it. They’re also more likely to come back to you in the future when they need a similar product or service. Nothing complicated about that, but it’s a point that many brands […]


How the In-Store Experience Is Evolving, Thanks To Mobile

How the In-Store Experience Is Evolving, Thanks To Mobile

How the In-Store Experience Is Evolving, Thanks To Mobile If you have been shopping at a Banana Republic Factory store in the past year, you may have noticed something new. Banana Republic is working with “flok,” a third-party customer experience platform, to deliver a more tech-friendly shopping experience for loyal customers. The details are mostly […]


Good Customer Service: Understanding Its Importance

Good Customer Service: Understanding Its Importance

Any successful business puts customers first and most companies believe they provide excellent customer service. Like in anything though, there are certain companies who do provide excellent customer service, while others fall short. It’s the companies who make customer service a company ethos who will see results and truly make customers happy. If senior management […]


The Biggest Reasons Customers Abandon Brands

The Biggest Reasons Customers Abandon Brands

People fall in love with brands for many reasons. They’re drawn to become loyal through value, performance, branding and their own personal ROI. Great customer service will also draw in a few people. But, in sick twist of fate, poor customer service is the overwhelming reason why people abandon brands. 47% of customers would take […]


6 Benefits of Proactive Customer Service (Infographic)

6 Benefits of Proactive Customer Service (Infographic)

In a highly technological world where instant connectivity on a 24/7 basis is the norm, many customers expect quick and instant services whenever they swipe their fingers or click a button with their mouse. But if this would be the normal route for modern businesses in this digital world, what would make your business stand […]