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Good Customer Service: Understanding Its Importance

Good Customer Service: Understanding Its Importance

Any successful business puts customers first and most companies believe they provide excellent customer service. Like in anything though, there are certain companies who do provide excellent customer service, while others fall short. It’s the companies who make customer service a company ethos who will see results and truly make customers happy. If senior management […]


Get Ready to Jump into an Internet Home of Things

Get Ready to Jump into an Internet Home of Things

The Internet of Things is set to fundamentally alter the home services industry and marketers are in an excellent place to prepare companies for the future. Marketers can help companies adopt best practices in measuring attribution, and customer relationship management so they are ready when smart homes become the standard. By 2022, it’s expected that […]


The Top 8 Customer Experience Trends in 2016 (Infographic)

The Top 8 Customer Experience Trends in 2016 (Infographic)

If last year was the year of the employee, 2016 is the year of the customer. With executives finally beginning to understand that customer service is a competitive differentiator, businesses can expect an amazing year for customer experience. What does the future of customer experience look like? As new waves of predictions wash ashore, increasingly […]